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Terms and Conditions (“Terms”)

Last updated: November 16, 2016

Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using the http://www.importacionesonline.net/ website (the “Service”) operated by Importaciones Inc. (“us”, “we”, or “our”).

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

CREATE AN ACCOUNT

Call us at 866-532-6275 to open an account or register online at www.importacionesonline.net
Importaciones. Conducts business to wholesale and retail. Some documents are required to open an account.

ORDERING

We make the ordering process as convenient as possible for our customers. Orders can be place over the phone, fax, email, online as well as with your sales representative.

Phone 866-532-6275

Fax: 312-850-2471

Email: orders@importacionesinc.com

Online: www.importacionesonline.net

FREIGHT & SHIPPING

Order Fulfillment

Small orders are shipped within 24 hours Monday – Friday 8am – 4pm.
Large orders qualifying as an LTL (pallet) delivery usually ship in 2 to 3 business days. The customer is responsible for all applicable shipping and freight charges.
Pick up local: Call in your order for more convenient and pick up at our warehouse.

Carriers

We use the following carriers to deliver our orders:

USPS

UPS

FedEx

LTL Freight (pallet)

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers. Large orders that are sent in LTL Freight delivery usually will take 2 to 5 business days.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. If your order is sent LTL and you require a lift gate or re-delivery customer will be responsible for charge.

• Lift Gate Fee: $100.00

• Re-Delivery: $75.00

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order.

PRICING

All pricing are FBO our warehouse. Prices in the catalog, new items sheet and monthly specials are as of the day of printing. We strive to maintain low competitive prices however due to the nature of our industry, product origin, currency exchange rates, and availability prices are subject to change without notice. We reserve the right to limit quantities and correct printing errors. Large quantity pricing available on many items, please inquire the with sales staff.

REGULATORY

It is the sole responsibility of the customer to be in compliance with all applicable federal, state, and local laws and regulations. Products sold only for resale. None sold to minor. Some items are not always as pictured. IL or other state sales tax must be applied when required by law. If any questions or concerns are raised please contact our office or sales personnel.
Payment Terms:

We accept the following payment methods only in US D: secured, unsecured

• Visa

• MasterCard

• American Express

ACH debit, Bank Wire Transfer, Company checks, Cash, Certified or Bank Checks and Money orders.

To pay by COD or Company check a credit application must be completed and approved. There is a $35 fee for returned checks. All unsecured payments must clear our bank before orders can be released for shipment or pick up.

*Credit card (Visa, MasterCard and American Express) charges of over $2,000.00 will require cc authorization form and valid U.S Identification Form. Additional credit card processing charges may apply.

Credit terms:

Only available to well established businesses with very good credit standing located in the USA. A credit application must be completed and approved. The application generally takes 1-2 weeks for processing. In order to keep our prices low we are very strict with our credit policy.

Returns

No expired of short-dated products will be accepted. No partial displays/boxes/packs will be accepted. Products must be returned in original packaging and good condition. No products with pen marks, stickers or price tags will be accepted. Returns must be claimed within 30 days of product receipt. Any return for a reason other than seller’s error will be subject to a 10% restocking fee. All returns must be pre-approved by our Credit Department.

Shortage and Damages

Please note any exceptions on the freight bill or Invoice have the driver sign the acknowledgement. Please take pictures of the freight and products showing the damage to support the claim. Make a claim for short age or damage with your Account Manager, Sales Rep or customer service within 2 business days and fax or email a copy of the documentation and picture with the issue noted. Before accepting shipment by LTL carriers, make sure pallet is wrapped in black stretch film. If it is not please take pictures and note the exception. If Parcel boxes show signs of pilfering please take pictures and retain the packaging to support the claim with the parcel carrier.